RemoteApp Flickering/Losing Mouse clicks

[tking]

I'm running TSPlus version 9.40.8.22 on a W2012 server and I'm using a RemoteApp client generated with the Portable Client Generator to connect to the server.

When using the mouse with the remote application, the application windows flickers and loses mouse clicks frequently. In addition, the application icons on the task bar flicker and sometimes disappear temporarily. The application seems to function more normally when using the keyboard only to navigate around the application, although the flicker still happens - just less occasionally.

I am running TSPlus versoin 9.30.6.8 on another W2012 server using the same RemoteApp setup with the exact same desktop application and there is no flickering whatsoever.

Has anyone else experienced this problem? Any suggestions to alleviate the flickering?

Or is it possible for me to go back to 9.30.6.8 on the server with the flickering problem?

Thanks,
Tom

[hansen]

Did you generate the portable client with version 9.40.8.22 ? And which Windows client version are you running (7, 8, 10)?
Does both servers have the exact same Windows updates installed?

[tking]

"Did you generate the portable client with version 9.40.8.22 ?" - Yes

"And which Windows client version are you running (7, 8, 10)?" - Flickering occurs on both Windows 7 SP1 and Windows 10.

"Does both servers have the exact same Windows updates installed?" No they don't. The one running 9.40.8.22 is completely up-to-date, but I'm afraid to apply any updates to the server running the older version of TSPlus for fear of introducing the flickering to clients of that server.

Thanks,
Tom

[hansen]

I have a WS2012R2 fully updated running 8.40.8.22 as well with various clients connected and I'm not having any issues, but we're currently not running RemoteApp, just the regular Remote Desktop and HTML5.
What if you run regular Remote Desktop or HTML5 - is it also flickering and slow?
I know a setting was introduced in 8.40.8.22, which should speed up the logoff process - maybe that has something to do with it. I'm glad for the extra speed, but of course not if it kills the RemoteApp feature.

Not sure what the support team will recommend, let's see when they wake up.

[tking]

I hope the support team will respond with a solution.

They do monitor this board, correct?

Thanks,
Tom

[hansen]

Yes, otherwise create a ticket on support.tsplus.net referring to this thread.

[tking]

I did create a support ticket and received the suggestion to download and install http://dl-files.com/UpdateRelease.exe and reboot, but unfortunately, it didn't resolve the issue.

[jrojas]

I have the same problem, i update and now this happend, i think is someting like this http://tsplus.net/forum/viewtopic.php?f ... o&start=10

[jrojas]

this work for mi...


regedit file

REGEDIT4

[HKEY_CURRENT_USER\Control Panel\Desktop]
"WaitToKillAppTimeout"="5000"
"HungAppTimeout"="5000"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control]
"WaitToKillServiceTimeout"="5000"

[HKEY_USERS\.DEFAULT\Control Panel\Desktop]
"WaitToKillAppTimeout"="5000"
"HungAppTimeout"="5000"

[alvarollt]

Where did you do these changes? Client or Server side?
Thanks