HTML5 version: "Error: folder not available, not yet logged"

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bill
Posts: 3
Joined: Thu Aug 04, 2016 7:50 am

Re: HTML5 version: "Error: folder not available, not yet logged"

Post by bill » Tue Nov 22, 2022 2:50 pm

Hi

Just to add to this.

We also get this very intermittent error, so far we have not been able to track down a reason.

We are running on the latest version 15.60.11.10 as of writing, Windows Server 2016.

We have 3 servers running under a Farm with load balancing.

Regards
Bill

juwagn
Site Admin
Posts: 239
Joined: Wed Oct 15, 2014 8:25 pm

Re: HTML5 version: "Error: folder not available, not yet logged"

Post by juwagn » Tue Nov 22, 2022 9:43 pm

Hello Bill,

A screenshot of that error would be helpful, it contains much more useful information than just the message you provided.

>>We have 3 servers running under a Farm with load balancing.
What type of load balancing is what you use actually?
I ask because http(s) access to target server must be static for entire duration of html5 session.
That means, your mentioned load balancing should not reroute traffic to any different session while html5 session is active
because of http(s) access to webserver for file upload/download. In case if your load balancing abruptly changes the traffic route for http(s) protocol then your mentioned error may appear because different webserver responses with failure than the original one you connected on beginning.

Sincerely yours, JW.
TSplus HTML5 and Java web engineer

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