KB2984972 kills RDP

Get help with troubleshooting issues
Post Reply
ctm99
Posts: 5
Joined: Fri Jan 03, 2014 11:27 pm

KB2984972 kills RDP

Post by ctm99 » Thu Oct 16, 2014 12:43 am

Please note that a recent security update from MS (Oct 2014) KB2984972 will kill concurrent RDP sessions.

Fix is to remove KB2984972 and reboot.

And remember to turn off automatic updates.

Regards

jkuijt
Posts: 114
Joined: Sat Jan 04, 2014 1:41 pm

Re: KB2984972 kills RDP

Post by jkuijt » Thu Oct 16, 2014 7:47 am

Hi,

Please see this thread for a possible solution (I hope!):
http://tsplus.net/forum/viewtopic.php?f=8&t=3316

Best regards
Jeffrey

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: KB2984972 kills RDP

Post by admin » Thu Oct 16, 2014 12:20 pm

Hello,

Microsoft has releases an incompatible Windows Update recently, resulting in connection issues. The two KB responsible for this are KB2984972 and KB 3000061.

Please download and install dl-files.com/CompatibilityUpdate.exe
You will need to reboot your server.

The Setup and Update Release programs has also been updated to support this latest change.

Regards,
TSplus support team
Olivier
TSplus support team administrator
Image

Robert
Posts: 20
Joined: Fri Mar 07, 2014 9:27 pm

Re: KB2984972 kills RDP

Post by Robert » Thu Oct 16, 2014 3:32 pm

KB2984972 is a update only for Windows 7 and windows 2008 R2 servers. The KB29284972 update is not on our Windows 2012 servers pending updates lisr. We manually do windows updates monthly and noticed that KB3000061 update is on our pending list.
What is TSPlus current recommended course of action for those who have not yet applied these windows updates?
Do we apply the TSplus patch first then apply windows updates or apply windows update first then apply Tsplus patch? Should we not apply KB3000061? This windows patch is a security patch. Is there a 7.70 version that is compatible to these windows changes? I would prefer to upgrade my TSPlus to a compatible version before applying the windows updates.
Thanks
Rob
Last edited by Robert on Thu Oct 16, 2014 5:32 pm, edited 1 time in total.

User avatar
admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: KB2984972 kills RDP

Post by admin » Thu Oct 16, 2014 5:29 pm

Hello,

Unfortunately, we cannot predict which Windows Update will be or will not be compatible with TSplus. This is why I recommend to do manual updates on the server and only if necessary to prevent this issue from happening again.
The last time such events occurred was for major service pack released for Windows so this should remain a rare event.
Olivier
TSplus support team administrator
Image

jkuijt
Posts: 114
Joined: Sat Jan 04, 2014 1:41 pm

Re: KB2984972 kills RDP

Post by jkuijt » Thu Oct 16, 2014 6:07 pm

Robert wrote:KB2984972 is a update only for Windows 7 and windows 2008 R2 servers. The KB29284972 update is not on our Windows 2012 servers pending updates lisr. We manually do windows updates monthly and noticed that KB3000061 update is on our pending list.
What is TSPlus current recommended course of action for those who have not yet applied these windows updates?
Do we apply the TSplus patch first then apply windows updates or apply windows update first then apply Tsplus patch? Should we not apply KB3000061? This windows patch is a security patch. Is there a 7.70 version that is compatible to these windows changes? I would prefer to upgrade my TSPlus to a compatible version before applying the windows updates.
Thanks
Rob
We follow this FAQ, so we were lucky today:
http://tsplus.net/support/kb/faq.php?id=11
But some of our customers didn't and their system broke for a while.

Best regards
Jeffrey

JeremyT
Posts: 1
Joined: Fri Oct 17, 2014 1:09 pm

Re: KB2984972 kills RDP

Post by JeremyT » Fri Oct 17, 2014 1:20 pm

Hello,

On my Win7 (64) server, my users had a connection error today. 'A user is already connected, if you continue he will be disconnected"
I saw a windows update last night with about ten KB and a framework update. I made a system backup and it fixs it.

But, do you plan to patch Tsplus to keep ours system updated?

Thanks

jkuijt
Posts: 114
Joined: Sat Jan 04, 2014 1:41 pm

Re: KB2984972 kills RDP

Post by jkuijt » Fri Oct 17, 2014 1:29 pm

JeremyT wrote:But, do you plan to patch Tsplus to keep ours system updated?Thanks
This solves your problem, see here:

http://tsplus.net/forum/viewtopic.php?f=5&t=3319

Best regards
Jeffrey

Post Reply