Universal Printer Problem

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wasenbr
Posts: 2
Joined: Tue Nov 19, 2013 12:06 pm

Universal Printer Problem

Post by wasenbr » Tue Sep 30, 2014 8:15 pm

I have installed the TS Plus v. 7.60.9.24 and the Universal Printer does not work. When I sent a documento to it, nothing happens.

The Universal printer icon appears greyed on printer settings. See the screenshot attached.

What could I do to fix this?
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universal-printer.png

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Universal Printer Problem

Post by admin » Thu Oct 02, 2014 1:39 pm

Hello,

If the Universal Printer is shown within the control panel/printer list as “Unavailable” then you need to reinstall it using this link : dl-files.com/Setup-UniversalPrinter.exe AND REBOOT.

Note that the Universal printer is not compatible with the use of CutePDF.

More information about printing issues can be found here : tsplus.net/support/kb/faq.php?cid=4

Regards,
TSplus support team
Olivier
TSplus support team administrator
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