Disable Multiple Sessions Prevents Logon

[bbogedin]

Enabling the option in the admin tool to disable multiple sessions per user prevents logon to users back into a previously disconnected session.

Scenario

Admin Tool option has multiple sessions per user disabled. User Alpha logs into TSPLUS server. Session is working fine and they disconnect instead of logging off. User Alpha comes back 2 hours later and attempts to login. Do not pass go do not collect $200. It will not allow User Alpha to log back in. What happens is it shows the logging on and then immediately logs off again.

How can this be resolved to allow users to log back into disconnected sessions while also still preventing multiple sessions per user?

Thanks

[bbogedin]

This has been resolved by GPO. i didn't realize you had this FAQ

http://tsplus.net/support/kb/faq.php?id=28

[tstrini]

I've run into a similar problem.

I am trying to have a single session for users, so I enabled the 'Allow only one open session per user' with the AdminTool. But when I attempt to login with an account already logged in elsewhere, I get 'remote connection has timed out' error.
I tried following the steps from the FAQ but I do not have the Remote Desktop Services folder in the Group Policy Editor. The computer is running Windows XP Professional SP3.
There is a folder called Terminal Services that seems to have the settings, which I have set accordingly.
However this does not make a difference.
The Admintool version is 3.400.00.10
For what it's worth I am pasting the text from the debug log (won't let me upload text or pdf)
Hope you can help!

********************************
USERENV(3cc.86c) 19:06:17:812 ProcessGPOs: Logging Data for Target <Nicholas>.
USERENV(3cc.86c) 19:06:17:812 ProcessGPOs: OpenThreadToken failed with error 1008, assuming thread is not impersonating
USERENV(3cc.86c) 19:06:17:812 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:812 ProcessGPOs: Processing extension Registry
USERENV(3cc.86c) 19:06:17:812 ReadStatus: Read Extension's Previous status successfully.
USERENV(3cc.86c) 19:06:17:812 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:812 CheckGPOs: No GPO changes and no security group membership change and extension Registry has NoGPOChanges set.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension Wireless
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension Wireless's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension Wireless skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension Folder Redirection
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension Folder Redirection's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension Folder Redirection skipped because both deleted and changed GPO lists are empty.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension Microsoft Disk Quota
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension Microsoft Disk Quota's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension Microsoft Disk Quota skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension QoS Packet Scheduler
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension QoS Packet Scheduler's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension QoS Packet Scheduler skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension Scripts
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension Scripts's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension Scripts skipped because both deleted and changed GPO lists are empty.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension Internet Explorer Zonemapping
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension Internet Explorer Zonemapping's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension Internet Explorer Zonemapping skipped because both deleted and changed GPO lists are empty.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension Security
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension Security's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension Security skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Processing extension Internet Explorer Branding
USERENV(3cc.86c) 19:06:17:828 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:828 CheckGPOs: No GPO changes but couldn't read extension Internet Explorer Branding's status or policy time.
USERENV(3cc.86c) 19:06:17:828 ProcessGPOs: Extension Internet Explorer Branding skipped because both deleted and changed GPO lists are empty.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Processing extension EFS recovery
USERENV(3cc.86c) 19:06:17:843 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:843 CheckGPOs: No GPO changes but couldn't read extension EFS recovery's status or policy time.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Extension EFS recovery skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Processing extension 802.3 Group Policy
USERENV(3cc.86c) 19:06:17:843 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:843 CheckGPOs: No GPO changes but couldn't read extension 802.3 Group Policy's status or policy time.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Extension 802.3 Group Policy skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Processing extension Microsoft Offline Files
USERENV(3cc.86c) 19:06:17:843 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:843 CheckGPOs: No GPO changes but couldn't read extension Microsoft Offline Files's status or policy time.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Extension Microsoft Offline Files skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Processing extension Software Installation
USERENV(3cc.86c) 19:06:17:843 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:843 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:843 CheckGPOs: No GPO changes but couldn't read extension Software Installation's status or policy time.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Extension Software Installation skipped because both deleted and changed GPO lists are empty.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: -----------------------
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Processing extension IP Security
USERENV(3cc.86c) 19:06:17:843 CompareGPOLists: The lists are the same.
USERENV(3cc.86c) 19:06:17:843 CheckGPOs: No GPO changes but couldn't read extension IP Security's status or policy time.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Extension IP Security skipped with flags 0x10002.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: No WMI logging done in this policy cycle.
USERENV(3cc.86c) 19:06:17:843 LeaveCriticalPolicySection: Critical section 0x278 has been released.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: User Group Policy has been applied.
USERENV(3cc.86c) 19:06:17:843 ProcessGPOs: Leaving with 1.
USERENV(3cc.86c) 19:06:17:843 GPOThread: Next refresh will happen in 105 minutes
USERENV(4b4.12e8) 19:06:56:656 InitializePolicyProcessing: Initialised Machine Mutex/Events
USERENV(4b4.12e8) 19:06:56:656 InitializePolicyProcessing: Initialised User Mutex/Events
USERENV(4b4.12e8) 19:06:56:656 LibMain: Process Name: \??\C:\WINDOWS\system32\winlogon.exe
USERENV(5d0.1258) 19:06:56:812 LibMain: Process Name: C:\WINDOWS\system32\Ati2evxx.exe
USERENV(14c0.fc) 19:07:40:343 LibMain: Process Name: C:\Program Files\TSplus\UserDesktop\files\debug-log.exe
USERENV(14c0.fc) 19:07:43:625 GetProfileType: Profile already loaded.
USERENV(14c0.fc) 19:07:43:625 GetProfileType: ProfileFlags is 0
USERENV(a18.1614) 19:07:43:656 LibMain: Process Name: C:\WINDOWS\system32\NOTEPAD.EXE
USERENV(ef8.114c) 19:09:04:312 LibMain: Process Name: C:\WINDOWS\system32\cmd.exe
USERENV(d70.10ac) 19:09:32:375 LibMain: Process Name: C:\Program Files\TSplus\UserDesktop\files\errorlog.exe
USERENV(d70.10ac) 19:09:35:843 GetProfileType: Profile already loaded.
USERENV(d70.10ac) 19:09:35:843 GetProfileType: ProfileFlags is 0
USERENV(ae0.142c) 19:09:48:796 LibMain: Process Name: C:\Program Files\TSplus\UserDesktop\files\debug-log.exe
USERENV(c64.1370) 19:10:04:421 LibMain: Process Name: C:\Program Files\TSplus\UserDesktop\files\debug-log.exe
USERENV(1698.c70) 19:10:22:156 InitializePolicyProcessing: Initialised Machine Mutex/Events
USERENV(1698.c70) 19:10:22:156 InitializePolicyProcessing: Initialised User Mutex/Events
USERENV(1698.c70) 19:10:22:156 LibMain: Process Name: \??\C:\WINDOWS\system32\winlogon.exe
USERENV(ebc.ac8) 19:10:22:328 LibMain: Process Name: C:\WINDOWS\system32\Ati2evxx.exe
USERENV(1710.15dc) 19:10:42:640 LibMain: Process Name: C:\Program Files\TSplus\UserDesktop\files\debug-log.exe
USERENV(1710.15dc) 19:10:44:718 GetProfileType: Profile already loaded.
USERENV(1710.15dc) 19:10:44:718 GetProfileType: ProfileFlags is 0
USERENV(1044.15a4) 19:10:44:750 LibMain: Process Name: C:\WINDOWS\system32\NOTEPAD.EXE

[Myung3]

Couldn?t be created any better. Reading this post reminds me of my old room mate! He always kept talking about this. I will forward this report to him. Pretty positive he will possess a very good study. Thanks for sharing!

[admin]

Hello,

My advice to you would be to uncheck the "Allow only one user session" within the admin tool and to enable the gpo shown in the FAQ : http://tsplus.net/support/kb/faq.php?id=28

The behavior you are encountering comes from two things :

-The "allow only one user session" is checked
-A long disconnection time has been set in the admin tool, closed session are maintained alive for a period of time, which prevent a new user to log on.