TS Advanced Security Update Fails.

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dcipher
Posts: 187
Joined: Fri Jul 25, 2014 6:22 pm

TS Advanced Security Update Fails.

Post by dcipher » Mon Sep 07, 2020 2:27 pm

Hi

I am unable to update TS Plus Advanced security from verions 4.6.4.28 to 5.1.9.3. The setup starts and then abruptly disappears. I found the following in the Application log in case it might help diagnose the problem. I running on Windows Server 2012 Std. I was able to update the other servers but not this one.

Thanks,
Simon
ERROR [1] 2020-09-07 10:11:50,115 Service-Ransom - Failed to send data for telemetry
ERROR [1] 2020-09-07 10:11:50,115 Service-Ransom - System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String method, String data)
at Security_Common.Ransomware.Telemetry.?????????????????????????????????????????(WebClient , String , String )
at Security_Common.Ransomware.Telemetry.Post(List`1 paths, Boolean isWhitelisted)
ERROR [1] 2020-09-07 10:11:56,505 Service-Ransom - Failed to send data for telemetry
ERROR [1] 2020-09-07 10:11:56,505 Service-Ransom - System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String method, String data)
at Security_Common.Ransomware.Telemetry.?????????????????????????????????????????(WebClient , String , String )
at Security_Common.Ransomware.Telemetry.Post(List`1 paths, Boolean isWhitelisted)
ERROR [1] 2020-09-07 10:12:02,079 Service-Ransom - Failed to send data for telemetry
ERROR [1] 2020-09-07 10:12:02,079 Service-Ransom - System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String method, String data)
at Security_Common.Ransomware.Telemetry.?????????????????????????????????????????(WebClient , String , String )
at Security_Common.Ransomware.Telemetry.Post(List`1 paths, Boolean isWhitelisted)
ERROR [1] 2020-09-07 10:12:07,588 Service-Ransom - Failed to send data for telemetry
ERROR [1] 2020-09-07 10:12:07,588 Service-Ransom - System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String method, String data)
at Security_Common.Ransomware.Telemetry.?????????????????????????????????????????(WebClient , String , String )
at Security_Common.Ransomware.Telemetry.Post(List`1 paths, Boolean isWhitelisted)

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admin
Site Admin
Posts: 1597
Joined: Wed Sep 05, 2012 6:38 am

Re: TS Advanced Security Update Fails.

Post by admin » Wed Sep 16, 2020 10:56 am

Hello,

This seem to indicate that your server cannot access the download file. This can occur because of a firewall or antivirus. You can always download the update from this permalink here and check the "only download setup" from a computer that has access to internet, copy it or transfer it to your server and execute it : https://secure-download-file.com/data/S ... curity.exe
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Olivier
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