Support renewal button

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vivburrows
Posts: 32
Joined: Thu Mar 07, 2013 11:38 am

Support renewal button

Post by vivburrows » Thu Jan 29, 2015 2:27 pm

Is it not possible to add to the product a renew support button, that will create a purchase request for the server as the package holds all the relevant information.

Currently we have to connect to all our customer sites take the relevant information, then purchase support, then raise a support ticket, unless I have misunderstood.
Plus we have to log the purchase against a site in our own records so we only try to use it once or don't let it get wasted

So we don't renew support quite often as the task is too onerous.

Viv

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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: Support renewal button

Post by admin » Fri Jan 30, 2015 10:20 am

Hello,

I know renewing support can be a complicated task for resellers, and we are currently working on a solution for it to be easier to handle in a near future.
Olivier
TSplus support team administrator
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vivburrows
Posts: 32
Joined: Thu Mar 07, 2013 11:38 am

Re: Support renewal button

Post by vivburrows » Fri Jan 30, 2015 9:04 pm

Thankyou, much appreciated as always.

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