11.60.10.11 Updating hanging on install

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indyrhett
Posts: 43
Joined: Wed Aug 02, 2017 10:56 pm

11.60.10.11 Updating hanging on install

Post by indyrhett » Thu Oct 11, 2018 11:45 pm

Just tried to update to the latest release (11.60.10.11) and on 2 separate machines the upgrade installer just sits in the taskbar and doesn't seem to do anything. Anyone else seeing this? I also noticed some slight text truncation on the "upgrade" warning that shows the latest version #.
Screen Shot 2018-10-11 at 7.38.59 PM.png
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admin
Site Admin
Posts: 1649
Joined: Wed Sep 05, 2012 6:38 am

Re: 11.60.10.11 Updating hanging on install

Post by admin » Fri Oct 12, 2018 10:12 am

Hello,

Your download seem to be corrupted, delete your temp file and try again.
Olivier
TSplus support team administrator
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indyrhett
Posts: 43
Joined: Wed Aug 02, 2017 10:56 pm

Re: 11.60.10.11 Updating hanging on install

Post by indyrhett » Fri Oct 12, 2018 3:04 pm

Seems to be working now. Thanks.

After the install however I'm getting this. I updated my Gateway and 2 load balanced servers with the latest version. Any idea what I should try?
Screen Shot 2018-10-12 at 11.04.02 AM.png
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- Rhett

indyrhett
Posts: 43
Joined: Wed Aug 02, 2017 10:56 pm

Re: 11.60.10.11 Updating hanging on install

Post by indyrhett » Fri Oct 12, 2018 3:08 pm

Oh wait.. My Gateway doesn't seem to have taken the update. Checking.

indyrhett
Posts: 43
Joined: Wed Aug 02, 2017 10:56 pm

Re: 11.60.10.11 Updating hanging on install

Post by indyrhett » Fri Oct 12, 2018 4:32 pm

Yes, that was it. Once the gateway install took properly the error went away.

When closing our app now however, I see this flash. Any ideas?
Screen Shot 2018-10-12 at 12.13.13 PM.png

juwagn
Site Admin
Posts: 239
Joined: Wed Oct 15, 2014 8:25 pm

Re: 11.60.10.11 Updating hanging on install

Post by juwagn » Fri Oct 12, 2018 9:34 pm

Hello,

1. download attached html5_6.01.zip

2. stop html5 client in AdminTool GUI

3. replace old *\Clients\webserver\httpwebs.jar
by downloaded.

4. restart html5 client in AdminTool GUI.

5. close your browser completely and restart it, only after start new session.

Main office will include it highly only next week, so it is available asap.

Sincerely yours, JW.
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html5_6.01.zip
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TSplus HTML5 and Java web engineer

indyrhett
Posts: 43
Joined: Wed Aug 02, 2017 10:56 pm

Re: 11.60.10.11 Updating hanging on install

Post by indyrhett » Fri Oct 12, 2018 10:20 pm

Great, that fixed. Thanks very much.

- Rhett

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