Search found 1649 matches

by admin
Wed Dec 23, 2020 5:57 pm
Forum: Troubleshooting and Problems
Topic: HTML Client and opening web site in new browser tab
Replies: 1
Views: 5922

Re: HTML Client and opening web site in new browser tab

Hello,

Sorry for the delayed answer,

You may be referring to the URL on client feature, however this feature is not supported with HTML5 : https://docs.dl-files.com/tsplus/open-u ... lient-side
by admin
Wed Dec 23, 2020 4:34 pm
Forum: Troubleshooting and Problems
Topic: unable to migrate to V14
Replies: 1
Views: 5429

Re: unable to migrate to V14

Hello,

Clear temporary internet files and try again.Make sure secure.download.files.com is accessible and not blocked by proxy or firewall.
by admin
Fri Nov 13, 2020 10:35 am
Forum: Others
Topic: Change save directory
Replies: 1
Views: 10523

Re: Change save directory

Hello,

This is done with the office ressource kit (ORK tools) available for the version of Office you are using : https://docs.microsoft.com/en-us/previo ... dfrom=MSDN
by admin
Fri Nov 13, 2020 9:58 am
Forum: Others
Topic: Windows 10 Pro User Limit
Replies: 3
Views: 30957

Re: Windows 10 Pro User Limit

Hello Simon, Thanks for getting this to my attention, the links regarding GDI / User objects have changed : https://techcommunity.microsoft.com/t5/windows-blog-archive/pushing-the-limits-of-windows-user-and-gdi-objects-8211-part-1/ba-p/723881 and part 2 : https://techcommunity.microsoft.com/t5/windo...
by admin
Fri Nov 13, 2020 9:40 am
Forum: Troubleshooting and Problems
Topic: TSplus fails to update letsencrypt SSL certificate
Replies: 4
Views: 8420

Re: TSplus fails to update letsencrypt SSL certificate

Hello,

The certificate needs to be updated every three month, but TSplus service update it every 2 months as a safety measure to make sure the certificate does not reach the end of its validity before the time limit.
by admin
Fri Nov 13, 2020 9:37 am
Forum: Installation and Setup
Topic: Is Install Application on Remote Desktop tool needed?
Replies: 1
Views: 9379

Re: Is Install Application on Remote Desktop tool needed?

Hello,

This mode is to be used for installing your software on a RDS server. When you install TSplus, it is required that you do not install RDS role on your server therefore does not apply.
by admin
Mon Nov 02, 2020 8:19 am
Forum: Suggestions and Feedback
Topic: Import/Export Blocked/White List
Replies: 1
Views: 9617

Re: Import/Export Blocked/White List

Hello Simon,

It is already the case. The informations regarding white list and black listed IP's are stored in database \archives\backup-YYYY-MM-DD_HH-MM-SS\data\data.db
by admin
Fri Oct 30, 2020 5:21 pm
Forum: Troubleshooting and Problems
Topic: Ransomware Restore from Quarantine Crashing
Replies: 1
Views: 5200

Re: Ransomware Restore from Quarantine Crashing

Hello,

I will convert this thread into a support ticket so that we can follow up on your request more easily.
by admin
Fri Oct 30, 2020 5:18 pm
Forum: Troubleshooting and Problems
Topic: Ransomware Quarantining Well Known Apps
Replies: 1
Views: 4827

Re: Ransomware Quarantining Well Known Apps

Hello,

This is a well known issue and our dev team is working on a fix.
by admin
Fri Oct 30, 2020 3:23 pm
Forum: Others
Topic: Windows 10 Pro User Limit
Replies: 3
Views: 30957

Re: Windows 10 Pro User Limit

Hello, Windows 10 Pro is a perfect choice for a low cost server. Our hardware pre requisite has not changed much over the years. You will find all basic information regarding TSplus pre-requisites here : https://www.terminalserviceplus.com/docs/pre-requisites What is important to keep in mind, is th...