Search found 202 matches

by dcipher
Wed Jan 22, 2020 7:49 pm
Forum: Troubleshooting and Problems
Topic: Client often requires several connection attempts
Replies: 0
Views: 6512

Client often requires several connection attempts

Hi I am experiencing connection issues. Sometimes I connect to a server and the screen flashes and disappears or I get "An internal error occurred". I may have to try 5 or 6 times before I can successfully connect to the server. Some of my customers are also reporting this issue. This is happening o...
by dcipher
Mon Jan 20, 2020 2:30 pm
Forum: Troubleshooting and Problems
Topic: RDS Knight Blocking TSPLus (83.166.153.206)
Replies: 2
Views: 7201

Re: RDS Knight Blocking TSPLus (83.166.153.206)

Hi

I will test it with the next update and let you know.

Simon
by dcipher
Mon Jan 13, 2020 3:30 pm
Forum: Installation and Setup
Topic: How does Smart Sizing Work?
Replies: 3
Views: 15852

Re: How does Smart Sizing Work?

Hi

I will have to give that a try.

Simon
by dcipher
Mon Jan 13, 2020 3:28 pm
Forum: Troubleshooting and Problems
Topic: Setting Printer Tray
Replies: 3
Views: 5361

Re: Setting Printer Tray

Hi

Yes I can do that but the customer is in a busy office and they print work orders for technicians so the print jobs go directly to the printer so extra steps just slow down the process.

Simon
by dcipher
Fri Jan 10, 2020 3:57 pm
Forum: Installation and Setup
Topic: How does Smart Sizing Work?
Replies: 3
Views: 15852

Re: How does Smart Sizing Work?

Hi I just discovered that MS Remote Desktop Client has a Zoom feature once you are connected to the server that you can access by right-clicking on the Computer icon at the top left of the screen. It allows you to zoom the screen from 50% to 300% (as long as you do not have smart screen sizing turne...
by dcipher
Thu Jan 09, 2020 11:17 pm
Forum: Installation and Setup
Topic: How does Smart Sizing Work?
Replies: 3
Views: 15852

How does Smart Sizing Work?

I have an application that uses 1024 x 768 screen resolution but if a user has a 4K screen and accesses the application via TSPlus the application appears as a very small square at the top left of the screen. I was hoping that using the smart sizing it might scale up the the connection window so the...
by dcipher
Thu Jan 09, 2020 11:02 pm
Forum: Troubleshooting and Problems
Topic: How to execute ".connect" files?
Replies: 1
Views: 6719

Re: How to execute ".connect" files?

Hi

I looks like I should be using ConnectLauncher.exe in the RDP6 folder under my user profile.

Simon
by dcipher
Thu Jan 09, 2020 10:30 pm
Forum: Troubleshooting and Problems
Topic: How to execute ".connect" files?
Replies: 1
Views: 6719

How to execute ".connect" files?

Hi
I ran the Setup-ConnectionClient.exe on my computer but when I double click on the connection client Windows 10 Pro asks me which application to use to open the file. I tried using "mstsc.exe" but nothing happens. What file should I be using with the ".connect" files.?

Thanks,
Simon
by dcipher
Thu Jan 09, 2020 1:34 am
Forum: Troubleshooting and Problems
Topic: Setting Printer Tray
Replies: 3
Views: 5361

Setting Printer Tray

Hi I am wondering whether it is possible to set a default printer tray in the connection client. I have a user that prints work orders from tray 2 on Konica-Minolta C360 laser printer. The problem is that it is printed via Libre Office automation and there is no easy way to set the tray using automa...
by dcipher
Wed Dec 18, 2019 2:10 pm
Forum: Troubleshooting and Problems
Topic: RDS using using 70% of System memory
Replies: 3
Views: 7628

Re: RDS using using 70% of System memory

Hi

I was able to unblock the TSPlus download site and install the latest update of TSPlus Advanced Security version 4.5.12.17 and the memory useage has been stable for 24 hours at 111 MB.

Simon