Search found 239 matches

by juwagn
Fri Aug 31, 2018 7:21 pm
Forum: Others
Topic: Copy/Paste from File Explorer
Replies: 1
Views: 12426

Re: Copy/Paste from File Explorer

Hello, it is technically not doable by browser skills due browsers sand-box environment. https://support.tsplus.net/kb/faq.php?id=50 HTML5 client is based on pure HTML/JavaScript without any extra plugins and like any other HTML page that you open in browser it is restricted by security rules of bro...
by juwagn
Mon Aug 27, 2018 8:54 pm
Forum: Troubleshooting and Problems
Topic: WebIME
Replies: 6
Views: 6198

Re: WebIME

Hello,

is that possible to get RDP access to this problematic server?

Sincerely yours, JW.
by juwagn
Mon Aug 27, 2018 4:54 pm
Forum: Troubleshooting and Problems
Topic: WebIME
Replies: 6
Views: 6198

Re: WebIME

Hello, could you please provide more useful informations?! 1. what TSplus version does your specific client run? 2. what output do you get in browser when calling following link directly on server: http://localhost/w0j41 3. what Windows version does your specific client use? 4. does it occur permane...
by juwagn
Tue Aug 14, 2018 9:47 am
Forum: Installation and Setup
Topic: Does letsencrypt Certificate Renewal Require Port 80 Opened Permanently?
Replies: 5
Views: 8668

Re: Does letsencrypt Certificate Renewal Require Port 80 Opened Permanently?

Hello,

it is required only each time you generate the certificate (each 2-3 month), just be aware to have it in mind, except that you can close the port 80.

Sincerely yours, JW.
by juwagn
Tue Aug 14, 2018 9:38 am
Forum: Troubleshooting and Problems
Topic: svcr.exe memory leak?
Replies: 7
Views: 8079

Re: svcr.exe memory leak?

Hello,

1. download and run please ProcessExplorer
https://docs.microsoft.com/en-us/sysint ... s-explorer

2. choose problematic process and open its "Properties"

3. notice "Command line" and paste please the full line here.

Thank you!

Sincerely yours, JW.
by juwagn
Fri Aug 10, 2018 9:11 am
Forum: Others
Topic: Disable Splash Screen
Replies: 1
Views: 10942

Re: Disable Splash Screen

Hello,

in www\software\html5\settings.js look please for
W.splashscreencontent = "
you can set it empty
or
W.splashscreentime = 5000;
lower the time (in milliseconds)
or any mouse click on splashscreen while displayed should hide it immediatelly.

Sincerely yours, JW.
by juwagn
Sat Jul 21, 2018 2:38 pm
Forum: Others
Topic: Java concern
Replies: 2
Views: 14894

Re: Java concern

Hello, actually Java setup executable that you download from java.com consist of many libraries and tools, like java-applet, webstart support etc. that are not necessary to run TSplus, and actually to get freshest updates Java wants to sell licenses since 2019. Evidently if you have another Java bas...
by juwagn
Sat Jun 23, 2018 6:16 am
Forum: Troubleshooting and Problems
Topic: HTML5 session view larger than screen on smartphones
Replies: 5
Views: 4948

Re: HTML5 session view larger than screen on smartphones

Hello, and in portrait mode, is it hidden on the bottom side too? Looks like your Motorola device reports higher dimensions than really available. Actually no fix for that case, I would need firstly to buy such device. Is it just Motorola E4 or do you have more detailed device name? Sincerely yours,...
by juwagn
Fri Jun 22, 2018 2:03 pm
Forum: Troubleshooting and Problems
Topic: HTML5 session view larger than screen on smartphones
Replies: 5
Views: 4948

Re: HTML5 session view larger than screen on smartphones

Hello,

before continue a picture of described problem is very appreciated, thank you!

Sincerely yours, JW.