Search found 1649 matches

by admin
Thu Oct 14, 2021 4:37 pm
Forum: Troubleshooting and Problems
Topic: Alternateshell file not found
Replies: 8
Views: 19138

Re: Alternateshell file not found

Hello,

This means clearly that something or someone with admin rights is deleting this component.
by admin
Tue Oct 05, 2021 3:04 pm
Forum: Troubleshooting and Problems
Topic: Alternateshell file not found
Replies: 8
Views: 19138

Re: Alternateshell file not found

Hello, This means that your antivirus quarantine the file. We often had some issues in the past with antivirus as we do use some scripting in our code. This is why it is recommend to deactivate your antivirus before installing TSPlus and set an exclusion rule on installation path is also highly reco...
by admin
Tue Oct 05, 2021 3:00 pm
Forum: Installation and Setup
Topic: Full server download
Replies: 3
Views: 9452

Re: Full server download

Hello,

You can download the update right here and check the box "Only download setup (do not install)" : https://secure-download-file.com/data/UpdateRelease.exe
by admin
Fri Oct 01, 2021 12:06 pm
Forum: Troubleshooting and Problems
Topic: Alternateshell file not found
Replies: 8
Views: 19138

Re: Alternateshell file not found

Hello,

This means something went wrong during the installation process.

Uninstall TSplus and reboot, disable your antivirus and try again.
by admin
Fri Sep 17, 2021 11:58 am
Forum: Installation and Setup
Topic: RemoteApp Client installation privileges
Replies: 2
Views: 8726

Re: RemoteApp Client installation privileges

Hello,

Administrator account are mandatory for installing the client, sorry for the bad news.
by admin
Thu Sep 02, 2021 5:04 pm
Forum: Others
Topic: Win Server 2022 supported?
Replies: 2
Views: 9158

Re: Win Server 2022 supported?

Hello,

Absolutely, this version is now supported from a few days ago.
by admin
Thu Sep 02, 2021 5:04 pm
Forum: Troubleshooting and Problems
Topic: black windows flashing and deconnection
Replies: 4
Views: 12828

Re: black windows flashing and deconnection

Hello,

Sorry about the delayed answer, you will find a solution here : https://support.tsplus.net/en/support/s ... reen-issue
by admin
Mon Aug 23, 2021 5:17 pm
Forum: Troubleshooting and Problems
Topic: black windows flashing and deconnection
Replies: 4
Views: 12828

Re: black windows flashing and deconnection

Hello,

There are many reasons why you would experience such issue. Try assigning the remote desktop first, and open a session with a RDP client first. it might give you some insight on the reason why this occurs.

Open a support ticket if this issue persist.
by admin
Mon Aug 23, 2021 5:14 pm
Forum: Installation and Setup
Topic: setup integrity check failed
Replies: 3
Views: 9986

Re: setup integrity check failed

Hello,

Delete internet temporary file, or change browser, or change temporary file location and try again. The problem is from your browser that kept a failed download.
by admin
Tue Aug 10, 2021 8:51 am
Forum: Troubleshooting and Problems
Topic: Certificates Failed to Renew
Replies: 5
Views: 14613

Re: Certificates Failed to Renew

Hello,

Yes it has been fixed, updating TSplus will fix this issue.