Search found 1649 matches

by admin
Thu Aug 15, 2013 7:42 pm
Forum: Troubleshooting and Problems
Topic: Array variable error
Replies: 1
Views: 5178

Re: Array variable error

Hello,

Yes 100 simultaneous applications is the current maximum that can be assigned to users and groups. this limit will be removed in the next major release 6.50 which will come out during September.
by admin
Sun Aug 04, 2013 7:36 pm
Forum: Others
Topic: Version 6.1
Replies: 2
Views: 15162

Re: Version 6.1

Hello,

We are currently under version 6.40. Version 6.50 will come out soon with some bug correction and graphical interface changes. I will keep you updated with a release not to be posted here when this will happen.

Regards,
TSplus support team
by admin
Sun Aug 04, 2013 7:33 pm
Forum: Troubleshooting and Problems
Topic: Universal printer do not work from some win7 computers
Replies: 3
Views: 11631

Re: Universal printer do not work from some win7 computers

Hello, This issue may occur if you updated TSplus and the version of client installed on one of your PC is not the same as the version installed on your TSplus server. I recommend you to generate a new connection client with a different name and try again. If this still does not work the procedure m...
by admin
Sun Aug 04, 2013 7:29 pm
Forum: Troubleshooting and Problems
Topic: Error 8511
Replies: 1
Views: 5555

Re: Error 8511

Hi, If you believe your version of TSplus is corrupted for some reasons, you might want to try to uninstall / reinstall TSplus using this procedure. Follow these steps : 1- Make sure no users are connected, then uninstall TSplus, reboot your computer. 2- Download and install a fresh setup : http://d...
by admin
Tue Jul 16, 2013 7:52 am
Forum: Others
Topic: licencing
Replies: 3
Views: 10509

Re: licencing

Hello,

If you uninstall TSplus from your personnal server, then yes, we can do a "rehost" for you.
Please contact our support team at http://tsplus.net/support/
by admin
Mon Jul 15, 2013 6:53 am
Forum: Others
Topic: licencing
Replies: 3
Views: 10509

Re: licencing

Hello,

A TSPlus license is valid for one server, thus you will simply need to buy a new license (such as a 5 user System edition) for the new server.
by admin
Tue Jul 09, 2013 6:51 am
Forum: iPhone, iPad, Android phones and tablets
Topic: Selecting HTML5 when required
Replies: 4
Views: 29827

Re: Selecting HTML5 when required

Hello,

What you can do is simply use a direct link to the HTML5 connection page. the html5 is located here : C:\Program Files (x86)\TSplus\Clients\www\software\html5.html

Regards,
TSplus support team
by admin
Fri Jun 21, 2013 10:51 am
Forum: Others
Topic: Change PC License enquiry
Replies: 5
Views: 17416

Re: Change PC License enquiry

Hello,

If you change your PC you will be able to ask for a "rehost" of your license to your new PC, by opening a ticket on our support online service ( http://tsplus.net/support/ ).
by admin
Thu Jun 20, 2013 9:41 am
Forum: Installation and Setup
Topic: Logging in locally
Replies: 3
Views: 8377

Re: Logging in locally

Hello Howard, Sorry for the delay. We try to have a community support on this forum, but when you have an urgent issue, do not hesitate to open a ticket on http://tsplus.net/support : it will be answered ASAP. Also, you can always update your TSPlus server by running our UpdateRelease program (downl...
by admin
Thu Jun 13, 2013 1:44 pm
Forum: Troubleshooting and Problems
Topic: No applications showing up on portable client
Replies: 5
Views: 10682

Re: No applications showing up on portable client

Hello,

It is a known bug and we are working on it. It should be solved next week (and then you will be able to fix it by running our new UpdateRelease.exe program).

In the mean time, a workaround is to go back to "TEST" mode instead of "FAST" mode.