Search found 239 matches

by juwagn
Fri Oct 19, 2018 8:44 pm
Forum: Troubleshooting and Problems
Topic: HTML5 Users: how to change password
Replies: 4
Views: 5367

Re: HTML5 Users: how to change password

Hello,

www\software\html5\settings.js > W.ctraltdel = "all_button";
after chaning the variable above you will be able to call that combination from top-menu.

Sincerely yours, JW.
by juwagn
Fri Oct 12, 2018 10:42 pm
Forum: Troubleshooting and Problems
Topic: Password protected PDF open in Adobe Reader on server fails to print to Universal
Replies: 3
Views: 4858

Re: Password protected PDF open in Adobe Reader on server fails to print to Universal

Hello, use any pdf viewer not from Adobe, as example from Foxit, there is no problem with such password protected pdfs. Even Firefox and Chrome used as pdf viewers instead Adobe worked fine too. Strange however that Adobe makes such troubles. Update PS: there is probably solution but that will slow ...
by juwagn
Fri Oct 12, 2018 9:34 pm
Forum: Installation and Setup
Topic: 11.60.10.11 Updating hanging on install
Replies: 6
Views: 9952

Re: 11.60.10.11 Updating hanging on install

Hello, 1. download attached html5_6.01.zip 2. stop html5 client in AdminTool GUI 3. replace old *\Clients\webserver\httpwebs.jar by downloaded. 4. restart html5 client in AdminTool GUI. 5. close your browser completely and restart it, only after start new session. Main office will include it highly ...
by juwagn
Thu Oct 11, 2018 4:52 pm
Forum: Troubleshooting and Problems
Topic: Password protected PDF open in Adobe Reader on server fails to print to Universal
Replies: 3
Views: 4858

Re: Password protected PDF open in Adobe Reader on server fails to print to Universal

Hello,

is it Universal Printer (redirected ***)? What is if you decrypt your pdf firstly? I assume pdf file gets sent in encrypted and so in RAW format and of course it can't be handled so.

Sincerely yours, JW.
by juwagn
Thu Oct 11, 2018 4:50 pm
Forum: Troubleshooting and Problems
Topic: Message "Alert! Network not available!"
Replies: 2
Views: 3979

Re: Message "Alert! Network not available!"

Hello,

evidence of
A: either your server is not available
or
B: your network has connection issues.
Try to use https as address and look if it helps.

Sincerely yours, JW.
by juwagn
Tue Oct 02, 2018 12:57 pm
Forum: Troubleshooting and Problems
Topic: HTML5 not working in gateway architecture
Replies: 1
Views: 2996

Re: HTML5 not working in gateway architecture

Hello,

could you please
1. create support ticket here
https://support.tsplus.net/

2. and at same time provide there details to connect to your server per rdp.

Sincerely yours, JW.
by juwagn
Wed Sep 26, 2018 10:19 am
Forum: Troubleshooting and Problems
Topic: Viewports
Replies: 1
Views: 2380

Re: Viewports

Hello,

this FAQ handles the question about minimum size for mobile browsers where only part of screen is zoomed while the rest must be scrolled
https://support.tsplus.net/kb/faq.php?id=74
opposite to viewport
https://support.tsplus.net/kb/faq.php?id=68

Sincerely yours, JW.
by juwagn
Tue Sep 18, 2018 12:05 pm
Forum: Troubleshooting and Problems
Topic: HTML5 not working at one location
Replies: 2
Views: 3321

Re: HTML5 not working at one location

Hello, some specific users environment doesn't allow websockets connection, or drops it after a while. It is hard to say, why such filters are configured so. Such problematic customers should try https address, usually such internet filters can't sniff ssl traffic and everything works fine then. Sin...
by juwagn
Tue Sep 11, 2018 8:51 pm
Forum: Others
Topic: SSL Certificates Question
Replies: 1
Views: 12361

Re: SSL Certificates Question

Hello,

almost 5 months valid? That can't be Let's Encrypt. May be you use Kaspersky? It could replace ssl encryption for sniffing data.

Sincerely yours, JW.
by juwagn
Sun Sep 02, 2018 1:52 pm
Forum: Others
Topic: Side Scripting for a custom upload button
Replies: 2
Views: 15840

Re: Side Scripting for a custom upload button

Hello, since TSplus 11.50.8.27 popup file upload was disabled, now when you click in top menu on upload button you will get displayed the browsers/systems native file choice menu to lower the amount of steps (which has no option to be styled since not html related). You can disable that direct file ...