Search found 4 matches

by ics-informatique
Wed Mar 04, 2020 2:50 pm
Forum: Troubleshooting and Problems
Topic: Connection don't work (immediate client crash)
Replies: 0
Views: 3476

Connection don't work (immediate client crash)

We use TSPlus version 12.60.2.11 (the last one), on our servers. One of our clients just installed a new computer, under Windows 10. There is no special antivirus, antimalware, and so on. Using TSPlus via the HTML5 connexion, it works perfectly. But using TSPlus via the remote desktop connexion, the...
by ics-informatique
Thu Nov 28, 2019 10:44 am
Forum: Troubleshooting and Problems
Topic: Folders remaining
Replies: 0
Views: 5921

Folders remaining

Hi, we are using TS plus on our Gestan Cloud servers. Many folders with a number are remaining in Users > XXX > AppData > Roaming (cf screenshot attached) We have to delete them folder after folder... Why do they not delete by themselves after each disconnection ? Can you tell us how to fix it ? Tha...
by ics-informatique
Thu Oct 18, 2018 6:39 pm
Forum: Troubleshooting and Problems
Topic: svcr.exe stops running on client
Replies: 6
Views: 3328

Re: svcr.exe stops running on client

Thank you, I had reinstalled Universal Printer, and I will tell you.
by ics-informatique
Tue Oct 16, 2018 4:24 pm
Forum: Troubleshooting and Problems
Topic: svcr.exe stops running on client
Replies: 6
Views: 3328

Re: svcr.exe stops running on client

I have exactly the same problem : our application is running via tsplus on our serveurs. one of our clients is bored (he is a store, with clients he have to give invoices immediately), because the print works well, and suddenly is crash and he have to restart his computer to work again. It is not an...