Terminal Service Plus

Hello,

Thank you for contacting us.

Could you tell us the client and server timezone?
Also, could you specify how the client is connecting to the server? Is it from the TSplus Web portal?

Kind regards,
Thomas Montalcino

Hello,

Thank you for your positive feedback.
This performance improvement will be available soon as part of the 2.3 release of RDS-Knight.

Thank you again for your time.
Regards,

Thomas Montalcino

Hello,

I have just spent some time with a customer presenting a similar issue.
We came up with a fix. Would you be able to install it and provide your feedbacks? It is available here: https://dl-files.com/Setup-RDS-Knight-v2.2.9.12.exe

Many thanks and regards,

Thomas Montalcino

I understand very much and it is alright with me. When would you be available? Thomas It will have to be off hours, I have already upset my user base enough for 1 day. Let me know if that is OK with you. Hello, Thank you for your feedbacks. Would it be possible to schedule a remote session and perfo...

Hello, Thank you for the very accurate information. From the look of it, I would guess that the feature in cause is the Bruteforce Defender which seems to be under a lot of pressure. Next step is looking at the Windows Event Log and other logs available on the server to identify the cause of such CP...

Hello, Thank you for your feedbacks. Would it be possible to schedule a remote session and perform a deeper analysis directly on the server? We usually use the software Supremo in order to gain access to remote computers. However, feel free to recommend any tool you find relevant, such as TeamViewer...

Hello,

Were you able to observe if the fix solved your current performance issue?
Many thanks and regards,

Thomas Montalcino

Hello, We have implemented a fix for the performance issue you are currently facing. Could you download the updated setup file from https://dl-files.com/Setup-RDS-Knight-5922118.exe and update RDS-Knight? Please provide your feedbacks. If the issue persists, could you send us the application log fil...

Hello, I would like to add that Homeland Access Protection feature is designed to block any attempt at connecting using Remote Desktop Services from an unauthorized country. Therefore, any TCP connection which do not result in opening a user session are ignored by this feature. Best regards, Thomas ...

Hello, Thank you for contacting us. Would you be able to collect RDS-Knight logs so we can have a look at your issue? Please edit the file " RDS-Knight-Service.exe.config " located in RDS-Knight setup directory (typically " C:\Program Files (x86)\RDS-Tools\RDS-Knight ") as an administrator, and repl...