Search found 2 matches

by PaulJ
Fri Sep 07, 2018 4:48 pm
Forum: Troubleshooting and Problems
Topic: Remote desktop session has been disconnected
Replies: 1
Views: 2912

Remote desktop session has been disconnected

For the past 6 weeks our users have been reporting that they are getting randomly disconnected from our TSPlus servers while trying to watch training videos. we have 3 servers using load balancing and running version 11.30.6.12 and this is happening on all servers no matter how many users are connec...
by PaulJ
Fri Jun 29, 2018 2:51 pm
Forum: Troubleshooting and Problems
Topic: Floating panel displays all black
Replies: 0
Views: 3582

Floating panel displays all black

We have 3 servers running TSPlus Enterprise Edition with unlimited users and we use load balancing. After installing the latest update, the floating panel displays all black and you cannot see any buttons. Some users get the normal floating panel when they sign in but at least 10 of them get just a ...