Search found 19 matches

by cleung
Fri Apr 01, 2022 8:26 pm
Forum: Troubleshooting and Problems
Topic: Failed to validate the hardware identifier
Replies: 1
Views: 6944

Failed to validate the hardware identifier

Hello, we have recently moved the VM, which TSplus mobile web edition is installed, to another physical host. when the move is completed, License status in TSplus Administration Console shows "Failed to validate the hardware identifier" and we can only have 2 people login at the same time. how can w...
by cleung
Fri Aug 30, 2019 4:00 pm
Forum: Others
Topic: TLS 1.2/1.3 support
Replies: 1
Views: 16474

TLS 1.2/1.3 support

Hello,

Does TSplus's default web server support anything higher than TLS 1.0? if so, how to configure?

regards,

Alex
by cleung
Tue Jan 29, 2019 8:08 pm
Forum: Troubleshooting and Problems
Topic: Latest version of TSPlus
Replies: 1
Views: 3878

Latest version of TSPlus

Hello,

i see 11.80 is the new version at the Announcements page which was posted on Jan 14, 2019.
but if i click "Check for Update" in AdminTool, i see 12.20.1.27

so, which one is the latest version of TSplus?
by cleung
Fri Aug 17, 2018 6:40 pm
Forum: Troubleshooting and Problems
Topic: svcr.exe memory leak?
Replies: 7
Views: 8013

Re: svcr.exe memory leak?

Hello, svcr.exe is used to launch assigned remote applications. If you notice that too much memories is used, you should simply plan a reboot of your server every night. This will unfragment memory and make your server more stable. it is not about "too much memories is used". it's about "the memori...
by cleung
Thu Aug 16, 2018 1:45 pm
Forum: Troubleshooting and Problems
Topic: svcr.exe memory leak?
Replies: 7
Views: 8013

Re: svcr.exe memory leak?

Hello, is this patch made to fix this specific problem or is this just a latest release of TSplus? We have another server with 11.40.8.10 (before patch) on server2012r2 which suffer the same problem, applied the patch, reboot, same tsplus version no. reported, svcr.exe's memory footprint was about 8...
by cleung
Tue Aug 14, 2018 8:42 pm
Forum: Troubleshooting and Problems
Topic: svcr.exe memory leak?
Replies: 7
Views: 8013

Re: svcr.exe memory leak?

Thanks!

i'll report back if the issue is fixed or not.

regards,

Alex
by cleung
Tue Aug 14, 2018 2:27 pm
Forum: Troubleshooting and Problems
Topic: svcr.exe memory leak?
Replies: 7
Views: 8013

Re: svcr.exe memory leak?

Hello,

Here are requested information.

"C:\Program Files (x86)\TSplus\UserDesktop\files\svcr.exe" "svcac.bin" "C:\Program Files (x86)\TSplus\UserDesktop\files\svcac.exe"

regards,

Alex
by cleung
Mon Aug 13, 2018 3:46 pm
Forum: Troubleshooting and Problems
Topic: svcr.exe memory leak?
Replies: 7
Views: 8013

svcr.exe memory leak?

Hello, We have to reboot our server yesterday because the memory usage of process svcr.exe with user "SYSTEM" have grown to more than 3GB and the system was very slow and unresponsive. Also, it's memory consumption has grown from about 8MB (right after reboot) to about 106MB (as of this moment) in l...
by cleung
Mon Jul 23, 2018 5:26 pm
Forum: Others
Topic: Java concern
Replies: 2
Views: 14860

Re: Java concern

Thank you for your respond! i think it is about time to switch to OpenJDK...
by cleung
Thu Jul 19, 2018 3:26 pm
Forum: Others
Topic: Java concern
Replies: 2
Views: 14860

Java concern

Hello,
according to this:
https://www.java.com/en/download/release_notice.jsp

will tsplus be integrated with java or we will have to license java in order to use tsplus in the future?