Search found 36 matches

by Alpin
Thu May 27, 2021 12:47 pm
Forum: Troubleshooting and Problems
Topic: Only one user can connect simultaneously
Replies: 1
Views: 7421

Only one user can connect simultaneously

Hello, We've had this problem several times now. TsPlus has been running for several hours/days and everything works fine. And then only one user can connect simultaneously. Then we have to restart Windows 10 and the problem does not appear anymore. Several times in the past we had to upgrade TSPlus...
by Alpin
Fri May 15, 2020 2:09 pm
Forum: Troubleshooting and Problems
Topic: Clients can't login on the TSPlus Server
Replies: 1
Views: 7505

Re: Clients can't login on the TSPlus Server

Hello,

For Information:
Client can now login with new version 12.70.5.15.

Still issues with System Audit:

'Application Publishing Service' and 'Remote Desktop Services' must be running in order for TSplus to allow users to connect to the server.
TSPlusError.2020.05.15 System Audit.PNG

Regards,
by Alpin
Fri May 15, 2020 7:48 am
Forum: Troubleshooting and Problems
Topic: Clients can't login on the TSPlus Server
Replies: 1
Views: 7505

Clients can't login on the TSPlus Server

Hello, Clients can't logon on the TSPlus Server (v. 12.70.5.12), blocked after credentials on TSPlus Portal. Windows 10 Pro v1909. System audit check: TSPlusError.2020.05.15.PNG TSPlus Advanced Security log for each user: "A logon request has been granted for user computer\User because the feature i...
by Alpin
Thu Feb 20, 2020 10:48 am
Forum: Troubleshooting and Problems
Topic: Setup-TSplus-Security.exe reported as Malware
Replies: 3
Views: 7289

Re: Setup-TSplus-Security.exe reported as Malware

Please upload the file on https://www.virustotal.com/gui/home/upload and paste the result here.
by Alpin
Fri Feb 07, 2020 10:52 am
Forum: Troubleshooting and Problems
Topic: several instance of svcr.exe from several path for the same user session
Replies: 5
Views: 10085

Re: several instance of svcr.exe from several path for the same user session

Ok but it is stored to multiple path:
-1) C:\Program Files (x86)\TSplus\UserDesktop\files\svcr.exe
-2) C:\ProgramData\svcr.exe
-3) C:\wsession\svcr.exe
and proccess are executed from all of the 3 above. Is this Normal ?
by Alpin
Fri Feb 07, 2020 10:46 am
Forum: Troubleshooting and Problems
Topic: Licence file not valid when reinstall system (SSD Died)
Replies: 2
Views: 6341

Licence file not valid when reinstall system (SSD Died)

Hello, We have the following message: TSPlus Licence Error.PNG when we add the backed up licence file on the fresh OS install. The licence is outdated but continued to work before SSD died. How can I get a new licence file ? Is this because the serial Number of TSPlus change ? We get TSPlus in 2016,...
by Alpin
Thu Nov 28, 2019 12:15 pm
Forum: Installation and Setup
Topic: Windows 10 v1909 supported ?
Replies: 1
Views: 13849

Windows 10 v1909 supported ?

Hello,

Is the new Windows 10 v1909 supported ?

Best regards,
by Alpin
Thu Nov 28, 2019 8:53 am
Forum: Troubleshooting and Problems
Topic: several instance of svcr.exe from several path for the same user session
Replies: 5
Views: 10085

Re: several instance of svcr.exe from several path for the same user session

Hello,

It was 12.50.11.7 not 12.20.11.7, typing error, sorry.
Now i'm on 12.50.11.20 and it's always several instance of svcr.exe for the same user session.

Regards,
by Alpin
Thu Nov 21, 2019 3:26 pm
Forum: Troubleshooting and Problems
Topic: several instance of svcr.exe from several path for the same user session
Replies: 5
Views: 10085

several instance of svcr.exe from several path for the same user session

Hello, I have TSPlus 12.20.11.7 I have several instance of svcr.exe from several path for the same user session in the task manager: -1) C:\Program Files (x86)\TSplus\UserDesktop\files\svcr.exe -2) C:\ProgramData\svcr.exe -3) C:\wsession\svcr.exe Is this normal ? It seems to be fixed in the changelo...