Search found 137 matches

by hansen
Wed Sep 26, 2018 3:46 am
Forum: Troubleshooting and Problems
Topic: [SOLVED] RemoteApp blue background unwanted
Replies: 2
Views: 3710

Re: RemoteApp blue background unwanted

Try 11.50.9.25, since one of the changes was:
"Sometime RemoteApp was showing a blue background. It is fixed now"
by hansen
Thu Apr 26, 2018 3:51 am
Forum: Installation and Setup
Topic: 11.30.4.12 Release Notes
Replies: 1
Views: 4959

Re: 11.30.4.12 Release Notes

The email/newsletter said the following:
- Support of the upcomeing Windows 10 Spring Creators Update and Windows Server 2019 Insider Preview
by hansen
Fri Apr 20, 2018 5:39 pm
Forum: Others
Topic: Redirecting URL links to hosted browser
Replies: 3
Views: 7009

Re: Redirecting URL links to hosted browser

Have you setup the TSplus AdminTool > Server > Open URLs on client side?
by hansen
Fri Apr 20, 2018 5:37 pm
Forum: Troubleshooting and Problems
Topic: Universal Print results in gaps
Replies: 1
Views: 3093

Re: Universal Print results in gaps

Since it's working on all the other printers, and since the Universal Printer actually just creates a PDF, which is then printed on the printer, then it sounds like an issue with the driver on that Xerox. Check if there's a newer driver - otherwise try a different driver than the PS version, like PCL.
by hansen
Tue May 30, 2017 1:56 pm
Forum: Troubleshooting and Problems
Topic: Universal printer issues
Replies: 4
Views: 7875

Re: Universal printer issues

There have been issues with the new printer - continue to use version 1 for a month or two, and then test version 2 again.
by hansen
Mon May 29, 2017 8:50 pm
Forum: Troubleshooting and Problems
Topic: Universal printer issues
Replies: 4
Views: 7875

Re: Universal printer issues

Hi Benoit, Are you using the latest version of TSplus - 10.30.5.23 ? V1 is the old-style printer, which uses CutePDF. V2 is the new-style printer, which has had a few problems, but should be working now. You shouldn't be required to generate new clients, but it's recommended. You generate the client...
by hansen
Mon May 29, 2017 8:44 pm
Forum: Troubleshooting and Problems
Topic: Freeze and disconnect issues
Replies: 1
Views: 4049

Re: Freeze and disconnect issues

Hi Alan,

Where were your old RDP server hosted? If you're hosting the new TSplus at the same location, it shouldn't make much of a difference.

If users are on very limited connections, then it might be an idea to setup network QoS on their router, so RDP traffic gets priority over everything else.
by hansen
Tue Apr 11, 2017 8:56 pm
Forum: Troubleshooting and Problems
Topic: After upgrade to 10.10.4.7 remote app and html5 produce only a black screen
Replies: 4
Views: 6937

Re: After upgrade to 10.10.4.7 remote app and html5 produce only a black screen

Upgrade to 10.10.4.11, which probably fixes this from looking at the changelog.
- logonsession program
When starting one single application, or the Web Application Panel, and RemoteApp
Their was issues (black screen, logoff...).
It is fixed now
by hansen
Tue Mar 14, 2017 6:02 am
Forum: Troubleshooting and Problems
Topic: Floating panel do not moveable
Replies: 5
Views: 6869

Re: Floating panel do not moveable

Ahh, you need to click the "Largo" in the middle.
by hansen
Mon Mar 13, 2017 9:52 pm
Forum: Troubleshooting and Problems
Topic: Floating panel do not moveable
Replies: 5
Views: 6869

Re: Floating panel do not moveable

I can't remember, but I think it's the setting in the bottom, which you need to change to "Windows style".