Search found 12 matches

by AndyL
Thu May 21, 2020 11:07 am
Forum: Troubleshooting and Problems
Topic: TSPlus suddenly stops working
Replies: 5
Views: 16107

Re: TSPlus suddenly stops working

I gave up. I don't have the time to spend messing around trying to get this to work.

By the way, your product cannot be downloaded in China. You must be using some Google facilities.
by AndyL
Mon May 18, 2020 12:01 pm
Forum: Troubleshooting and Problems
Topic: TSPlus suddenly stops working
Replies: 5
Views: 16107

Re: TSPlus suddenly stops working

Thanks for your comprehensive reply. All the tests you suggested we have been carried out. There's no appliction conflicting the ports you mentioned. When we tried the svac.exe /updatekernel command, we got a pop up message saying "An error occurred while trying to update. Please try again later or ...
by AndyL
Wed May 13, 2020 8:28 am
Forum: Troubleshooting and Problems
Topic: TSPlus suddenly stops working
Replies: 5
Views: 16107

Re: TSPlus suddenly stops working

Well here's the strange thing: the server isn't connected to the internet, nor to any WSUS server. The last update was in 2018. It's on a separate private network, and is part of a system that is locked away in a control room to prevent tampering. We have another system on the same site, that was in...
by AndyL
Tue May 12, 2020 10:18 am
Forum: Troubleshooting and Problems
Topic: TSPlus suddenly stops working
Replies: 5
Views: 16107

TSPlus suddenly stops working

We have a PC runing Windows 10, version 1809, build 17763.1089 on a remote site. it's not connected to the internet, and so does not automatically update. In fact, the only updates shown are two for Adobe and one for Windows,KB4284853 - released in 2018, I think. For no reason we can see, the custom...
by AndyL
Tue May 08, 2018 4:04 pm
Forum: Suggestions and Feedback
Topic: Taskbar Configuration
Replies: 0
Views: 4217

Taskbar Configuration

We are using TSPlus v10.50.11.3. We run our application full screen. We do not assign any taskbars at all to it. It runs from a script that does a few things before starting the application. However we recently noticed that the application was not actually full screen. It had been designed to run at...
by AndyL
Tue Oct 31, 2017 4:41 pm
Forum: Troubleshooting and Problems
Topic: Cannot get rid of taskbar
Replies: 0
Views: 4053

Cannot get rid of taskbar

I have installed the latest version of TSPlus on a Windows 10 PC. I have a user, that I do not want a taskbar for. The user will be presented with a full screen LabView application and should not be able to do anything at all except interact with the LabView app. It is started from an AutoIT script ...
by AndyL
Mon Oct 23, 2017 11:43 am
Forum: Troubleshooting and Problems
Topic: TSPlus after free Windows 10 upgrade
Replies: 1
Views: 3144

TSPlus after free Windows 10 upgrade

I had version 9.6 running on a Windows 7 machine quite happily. Someone took advantage of the free Windows 10 upgrade, and now it has ceased to function - well, not entirely. If I set the user to have a remote desktop, or any other option, I can log on, and in task manager on the host machine I see ...
by AndyL
Fri Mar 18, 2016 9:33 am
Forum: Troubleshooting and Problems
Topic: Increasing Memory usage in GetUserList and orphan Icons
Replies: 3
Views: 5578

Re: Increasing Memory usage in GetUserList and orphan Icons

Oliver,

Thank you for the reply.
Can I upgrade using my existing license? It is more than a year since it was installed, and it does not have maintenance.
by AndyL
Thu Mar 17, 2016 10:43 am
Forum: Troubleshooting and Problems
Topic: Increasing Memory usage in GetUserList and orphan Icons
Replies: 3
Views: 5578

Increasing Memory usage in GetUserList and orphan Icons

We have a problem with one of our TSPlus installations. I only have remote access to this machine via TeamViewer. Version 8.20.4.19 on Windows 7 Professional. GetUserList.exe begins to use more and more memory, until we have to kill it off. It has got up to 2.5GB. At the same time, we get more and m...
by AndyL
Fri Apr 24, 2015 8:41 am
Forum: Troubleshooting and Problems
Topic: Multiple TSPlus icons in System Tray
Replies: 4
Views: 7079

Re: Multiple TSPlus icons in System Tray

Some further info:

The tray was cleared, and then periodically monitored.

08:10 - 0
09:00 - 2
13:30 - 11
15:40 - 16

There was only one remote logon during the whole time, in addition to the console logon.

Is there a scheduled task that TSPlus runs?