Search found 239 matches

by juwagn
Tue Nov 22, 2022 9:43 pm
Forum: Troubleshooting and Problems
Topic: HTML5 version: "Error: folder not available, not yet logged"
Replies: 11
Views: 19327

Re: HTML5 version: "Error: folder not available, not yet logged"

Hello Bill, A screenshot of that error would be helpful, it contains much more useful information than just the message you provided. >>We have 3 servers running under a Farm with load balancing. What type of load balancing is what you use actually? I ask because http(s) access to target server must...
by juwagn
Mon Jan 24, 2022 12:30 pm
Forum: Troubleshooting and Problems
Topic: HTML5 Error
Replies: 1
Views: 3168

Re: HTML5 Error

Hello,

please on your server drive
1. locate *\Clients\www\software\html5\settings.js
2. delete that file
3. restart html5 server in AdminTool GUI to recreate fresh settings.js
4. start new session

Sincerely yours, JW.
by juwagn
Fri Dec 17, 2021 11:02 pm
Forum: Others
Topic: Does TSPLUS use the log4j vulnerability directory (Exploit CVE-2021-44228)?
Replies: 2
Views: 7753

Re: Does TSPLUS use the log4j vulnerability directory (Exploit CVE-2021-44228)?

clickone wrote:
Sun Dec 12, 2021 10:53 pm
TSPLUS is written in Java.
Hello,

html5 library (html5-rdp/webserver)written in Java doesn't use log4j.

Sincerely yours, JW.
by juwagn
Mon Nov 29, 2021 2:19 pm
Forum: Troubleshooting and Problems
Topic: Web server stop Windows 2019
Replies: 2
Views: 5761

Re: Web server stop Windows 2019

Hello,

there is a FAQ describing that problem.
https://terminalserviceplus.freshdesk.c ... 4000038557
by juwagn
Tue Aug 03, 2021 9:06 pm
Forum: Troubleshooting and Problems
Topic: Java VM x64 memory issues
Replies: 3
Views: 5825

Re: Java VM x64 memory issues

Hello, HTML5 version: v7.28 it is almost 10 months old version, actual one is v7.49 Please install it firstly, good possible the memory tweaks won't be that necessary. However how many sessions are you using parallely? If it is working as gateway then switch to reverse proxy style to unload gateways...
by juwagn
Sat Jul 17, 2021 4:33 pm
Forum: Troubleshooting and Problems
Topic: HTML5 version: "Error: folder not available, not yet logged"
Replies: 11
Views: 19327

Re: HTML5 version: "Error: folder not available, not yet logged"

IvanGB wrote:
Sat Jul 17, 2021 12:02 pm
Any other idea of what could be going on?
Hello IvanGB,

i would need access to problematic server to tell more instead making theories.

Sincerely yours, JW.
by juwagn
Fri Jul 16, 2021 11:38 am
Forum: Troubleshooting and Problems
Topic: HTML5 version: "Error: folder not available, not yet logged"
Replies: 11
Views: 19327

Re: HTML5 version: "Error: folder not available, not yet logged"

TSplus version 14.30.11.5 Hello IvanGB, i assume your version is from last year November 2020. It is highly recommanded to upgrade firstly to latest version. If issue continues to appear on latest version then attach the picture of this error. By customers who use third part load balancing it is go...
by juwagn
Sat Jun 19, 2021 5:06 pm
Forum: Suggestions and Feedback
Topic: Show Caps Lock status on HTML5 client logon
Replies: 1
Views: 5035

Re: Show Caps Lock status on HTML5 client logon

Hello, it hasn't anything to do directly with html5 client logon but is the portal functionality common for native client and html5 client. For our portal developers following could be useful. (function() { var reg = 0, caps = false; var isCaps = function(a) { if(a) { alert("caps is pressed"); } }; ...
by juwagn
Sun Feb 07, 2021 10:23 am
Forum: Troubleshooting and Problems
Topic: After upgrade 14 to 14 cannot access to Webfile
Replies: 2
Views: 5226

Re: After upgrade 14 to 14 cannot access to Webfile

My case solved.

Thank you.
Fine :lol:

Just for case that occurs again set contextual menu to enabled since by default disabled
https://docs.dl-files.com/tsplus/advanc ... xtual-menu
by juwagn
Wed Feb 03, 2021 7:41 am
Forum: Troubleshooting and Problems
Topic: After upgrade 14 to 14 cannot access to Webfile
Replies: 2
Views: 5226

Re: After upgrade 14 to 14 cannot access to Webfile

Hello,

is it possible to do the support session? You can use PM to pass necessary details.

Sincerely yours.