Search found 202 matches

by dcipher
Tue Apr 12, 2022 6:10 pm
Forum: Troubleshooting and Problems
Topic: Session Manager
Replies: 0
Views: 8561

Session Manager

Hi In previous versions the SessionManager was a separate application so you could put a shortcut on the server desktop and quickly access it. Now it appears that the only way to get to the session manager is to start the Admin Tool. Is there now no longer a way to create a desktop short cut for the...
by dcipher
Tue Sep 21, 2021 1:13 pm
Forum: Troubleshooting and Problems
Topic: Certificates Failed to Renew
Replies: 5
Views: 14607

Re: Certificates Failed to Renew

Hi

I am using version 14.80.9.1 and it did not auto renew my certificate. I had to manually do that this morning.

Simon
by dcipher
Mon Aug 09, 2021 6:21 pm
Forum: Troubleshooting and Problems
Topic: Certificates Failed to Renew
Replies: 5
Views: 14607

Re: Certificates Failed to Renew

Has this been fixed yet?

Thanks,
Simon
by dcipher
Thu Jun 17, 2021 7:08 pm
Forum: Troubleshooting and Problems
Topic: Certificates Failed to Renew
Replies: 5
Views: 14607

Certificates Failed to Renew

Hi

Is there an issue with Lets Encrypt because my certificates have been renewing without any issues until yesterday when one of my certificates did not auto-renew?

Thanks,
Simon
by dcipher
Tue Apr 06, 2021 12:54 pm
Forum: Troubleshooting and Problems
Topic: 2FA Screen
Replies: 0
Views: 12460

2FA Screen

Hi

I updated my servers to TSPlus 14.60.3.22 and now intermittently I have users been asked to enter a 2FA code but we have never purchased this add on so I do not understand why it is being asked.

Thanks,
Simon
by dcipher
Mon Feb 22, 2021 2:26 pm
Forum: Troubleshooting and Problems
Topic: Unable to Connect to Server
Replies: 2
Views: 9151

Re: Unable to Connect to Server

Hi That is odd because I have 9 other servers and have never had this problem. An identical server has 50 users and works perfectly. We moved one user from that server to this new server and now have this problem on the new server that only has the one client. However, I will check the Microsoft CAL...
by dcipher
Wed Feb 10, 2021 2:49 am
Forum: Troubleshooting and Problems
Topic: Unable to Connect to Server
Replies: 2
Views: 9151

Unable to Connect to Server

Hi I have a new Windows 2019 Server with TSPlus ver 14.50.2.4 and it works perfectly for a day or two then no one can connect to it. The server is running you can access the shares from another computer on the network but you cannot access it via Remote Desktop. I re-boot the server and everything w...
by dcipher
Tue Jan 12, 2021 6:15 pm
Forum: Troubleshooting and Problems
Topic: Intermittent Slow Response
Replies: 5
Views: 12038

Re: Intermittent Slow Response

Hi

I noticed now that the WMI Provider Host is using 90% of the cpu. Normally it uses very little cpu so I do not know the reason for the high useage now.

Simon
by dcipher
Tue Jan 12, 2021 3:25 pm
Forum: Troubleshooting and Problems
Topic: Intermittent Slow Response
Replies: 5
Views: 12038

Intermittent Slow Response

Hi I do not know if this is a TSPlus issue or not but since we upgraded to verions 14.50.1.6 there are frequent slow downs in performance. For example it can take 45 seconds from when you click on the BruteForce tab in Advanced Security until the page is displayed. The same happens when I click on o...
by dcipher
Fri Jan 08, 2021 1:58 pm
Forum: Troubleshooting and Problems
Topic: Error Message when Logging onto Server
Replies: 0
Views: 12051

Error Message when Logging onto Server

Hi I installed TSPlus on a Windows 2019 server and when I login I get a dialogue with the following message. I have run the latest update but it still continues. Does anyone know the cause or how to fix it? --------------------------- Error --------------------------- Connection Client or Remote App...