Search found 58 matches

by johndavies
Wed Mar 02, 2016 1:39 pm
Forum: Others
Topic: window snapping?
Replies: 2
Views: 7515

Re: window snapping?

Hello, We have study for you this point. Currently we do not support it as a default setting. However we succeed to turn it on using a Windows tweaker downloaded from the web. So, it is most probably just a matter of some registry to create or to change. We will add it to our wish list for the futur...
by johndavies
Thu Feb 11, 2016 7:16 am
Forum: Troubleshooting and Problems
Topic: HELP - Web Browser Fails to Login
Replies: 10
Views: 20899

Re: HELP - Web Browser Fails to Login

Hello, When you see a "black screen" at logon what does it means? - The session is properly open AND - Nothing is started (no application, no Dekesktop, no TSplus Taskbar, no Floating Panel) It means that you have not assign any application to the user, so nothing is started Possibly, it is also a r...
by johndavies
Wed Feb 03, 2016 6:44 pm
Forum: Installation and Setup
Topic: Upgrading from 8.10.2.12 - remote cloud environment
Replies: 5
Views: 9241

Re: Upgrading from 8.10.2.12 - remote cloud environment

Hello, I am sorry to read that you went into such issue. The technical point is the following: As soon you click on the Update button, the "before update process" is renaming some key programs that needs to be updated in order to allow the Update Release process to be able to copy the new ones even ...
by johndavies
Wed Jan 27, 2016 9:26 am
Forum: Troubleshooting and Problems
Topic: Questions on RTaskbar.exe and Webime.exe
Replies: 8
Views: 11563

Re: Questions on RTaskbar.exe and Webime.exe

Hello Brian, I have one good news and one bad news for you! The good news: Please do not care about the number of processes started by a user. It is normal and expected. TSplus is a software (a brilliant and outstanding one) and as any software we need some processes to run properly. Reading your po...
by johndavies
Fri Dec 25, 2015 10:53 am
Forum: Troubleshooting and Problems
Topic: Aut2Exe Error
Replies: 5
Views: 13214

Re: Aut2Exe Error

Hello,

Can you download and use the latest 8.40 release Client Generator ?

http://tsplus.net/ClientGenerator.exe

Kind regards

John Davies
by johndavies
Fri Dec 25, 2015 10:48 am
Forum: Troubleshooting and Problems
Topic: "Connecting" issues on latest 8.40.11.30 version.
Replies: 38
Views: 47253

Re: "Connecting" issues on latest 8.40.11.30 version.

Merry Christmas to all. For years (W2008) we know that VMI service is creating performance issues. I have never study this service in detail. However, what you can try is simply to stop and to disable the WMI service. If everything is working fine without WMI running, THEN you will probably hit the ...
by johndavies
Mon Dec 21, 2015 10:04 pm
Forum: Troubleshooting and Problems
Topic: "Connecting" issues on latest 8.40.11.30 version.
Replies: 38
Views: 47253

Re: "Connecting" issues on latest 8.40.11.30 version.

Hello, We are pleased to advise you that we did upload one hour ago the release 8.50. It is a major release and it includes enhanced performances when only one application is started from a HTML5 connection (your case). However, I read that the Administrator is fast and a user is slow. It can be bec...
by johndavies
Mon Dec 21, 2015 9:59 pm
Forum: Troubleshooting and Problems
Topic: "Connecting" issues on latest 8.40.11.30 version.
Replies: 38
Views: 47253

Re: "Connecting" issues on latest 8.40.11.30 version.

Hello, We are pleased to advise you that we did upload one hour ago the release 8.50. It is a major release and it includes enhanced performances when only one application is started from a HTML5 connection (your case). However, I read that the Administrator is fast and a user is slow. It can be bec...
by johndavies
Mon Dec 07, 2015 10:52 pm
Forum: Others
Topic: Manage web credentials outside of TSPlus Admin Tool
Replies: 10
Views: 43042

Re: Manage web credentials outside of TSPlus Admin Tool

Hello, Yes, TSplus is most probably the best solution to web enable efficiently and automatically any Windows application. Yes, you can handle the user logon and password from your application when the user connection using a Web Credential. We have customers who do it and it is quite easy for a sof...
by johndavies
Mon Dec 07, 2015 5:45 pm
Forum: Troubleshooting and Problems
Topic: Desktop color of all our users has become black.
Replies: 10
Views: 15172

Re: Desktop color of all our users has become black.

Hello, Yes, I do confirm that using the RemoteApp is fixing the issue of a black background color in Seamless mode when the server is a W10 or a W2012 R2 However, this question of black background remains (only on W10 or 2012 R2) for HTML5 clients simply because it is ugly. This is why we will not "...