Search found 1621 matches

by admin
Tue Apr 13, 2021 3:40 pm
Forum: Troubleshooting and Problems
Topic: Support licencing problem
Replies: 1
Views: 95

Re: Support licencing problem

Hello,

Your ticket has been answered, clic refresh in the admin tool / license to reflect your support plan.
by admin
Tue Apr 13, 2021 3:37 pm
Forum: Troubleshooting and Problems
Topic: Intermittent Slow Response
Replies: 5
Views: 880

Re: Intermittent Slow Response

Hello,

You need check your server windows log and monitor hardware resources here. Your server might be undersized for your need.
by admin
Thu Apr 01, 2021 6:47 am
Forum: Troubleshooting and Problems
Topic: Intermittent Slow Response
Replies: 5
Views: 880

Re: Intermittent Slow Response

Hi,

Many 2016 Windows updates are known to make the server slower, checking this option to disable the "per user services" will help :
by admin
Wed Mar 31, 2021 4:35 pm
Forum: Suggestions and Feedback
Topic: Closing session
Replies: 2
Views: 247

Re: Closing session

Hello, Thank you for your feedback, I will notify our dev team about it as something should be doable in this regard. This can be an issue if you assign only one application to your users, closing the app too soon may cause some trouble with opened file and database. Here is a workaround that you ca...
by admin
Mon Mar 29, 2021 6:09 pm
Forum: Others
Topic: Previous versions TSPlus
Replies: 1
Views: 296

Re: Previous versions TSPlus

Hello,

These version are not available anymore as they are not supported. Sorry for the bad news !
by admin
Thu Mar 18, 2021 4:09 pm
Forum: Troubleshooting and Problems
Topic: Only ONE user can login to the server
Replies: 1
Views: 372

Re: Only ONE user can login to the server

Hello,

This issue has been fixed with the latest release.
by admin
Thu Mar 18, 2021 2:49 pm
Forum: Installation and Setup
Topic: Gateway set up and licensing
Replies: 1
Views: 460

Re: Gateway set up and licensing

Hello,

The gateway is a feature available in the Mobile and Enterprise edition of TSplus and can be one of your application server.
by admin
Thu Mar 04, 2021 4:13 pm
Forum: Suggestions and Feedback
Topic: IP Addresses
Replies: 3
Views: 503

Re: IP Addresses

Hello,

After studying this question it appears that we will not do this. You can always generate a second connection client if you want to connect to a second server.
by admin
Mon Feb 22, 2021 10:01 am
Forum: Troubleshooting and Problems
Topic: Unable to Connect to Server
Replies: 2
Views: 672

Re: Unable to Connect to Server

Hello,

This probably mean that you used the maximum connection on this shared folder. This is the case where you would need to purchase more Microsoft user Cals (not RDS cals).

The solution would be to invest in a Linux based NAS to prevent this.
by admin
Mon Feb 22, 2021 9:46 am
Forum: Installation and Setup
Topic: Who is using Loadbalacing in a productive environment?
Replies: 1
Views: 431

Re: Who is using Loadbalacing in a productive environment?

Hello Mickael, We have thousand of customers using loadbalancing with multiple servers. At most, I have seen a 2000 users TSplus load balancing configuration so yes this is achievable. Profile problems can occur if you use roaming profiles, to which you may want to prefer the "Folder redirection" fe...