Search found 1648 matches

by admin
Mon Apr 04, 2022 7:54 pm
Forum: Troubleshooting and Problems
Topic: Failed to validate the hardware identifier
Replies: 1
Views: 1603

Re: Failed to validate the hardware identifier

Hello,

You will need to open a support ticket so that we can diagnose and fix your issue. This happens when you change your hardware bin installing TSplus on a different computer.

https://support.tsplus.net/
by admin
Thu Mar 17, 2022 8:33 am
Forum: Troubleshooting and Problems
Topic: Runtime error 216 at 00002CE4 at logon
Replies: 4
Views: 13356

Re: Runtime error 216 at 00002CE4 at logon

Hello, This means that explorer.exe dependencies are met by the application you are publishing. There is a notable difference between opening a session with a full desktop for the users than without it for a newly created user as some registry keys and profile folder may go missing. This is why in s...
by admin
Mon Mar 07, 2022 12:52 pm
Forum: Troubleshooting and Problems
Topic: Interact with user's session without permission.
Replies: 5
Views: 11001

Re: Interact with user's session without permission.

Hello, There is no issue when using a recent release of TSplus. If you are using an older release v12 or below you can check the following workaround : - Set the group policy to allow Remote Control without user consent , - Then you can use the following batch file to shadow or remote control a sess...
by admin
Mon Jan 17, 2022 1:24 pm
Forum: Troubleshooting and Problems
Topic: TSPlus - VPN Kills access!
Replies: 1
Views: 3324

Re: TSPlus - VPN Kills access!

Hello,

You need to allow access to RDP protocol TCP 3389/443/80 depending on your connection method preference through your VPN router.
by admin
Sun Jan 16, 2022 6:33 pm
Forum: Troubleshooting and Problems
Topic: Error "Virtual printer not activated"
Replies: 1
Views: 4509

Re: Error "Virtual printer not activated"

Hello,

The virtual printer is an option that you can activate from the add on option in the admin tool : https://docs.dl-files.com/tsplus/virtual-printer
by admin
Wed Nov 24, 2021 6:16 am
Forum: Troubleshooting and Problems
Topic: Web server stop Windows 2019
Replies: 2
Views: 5761

Re: Web server stop Windows 2019

Hello, Open an admin tool, and check that the web server is running. If not, click on "Restart Web Server". If the server won't start, make sure you have not installed another web server or application that would be using the TCP port 80 and/or 443 (Skype and Teamviewer for example). One easy test t...
by admin
Tue Nov 09, 2021 12:30 pm
Forum: Troubleshooting and Problems
Topic: Tsplus Adv. Security Event log auto refresh.
Replies: 1
Views: 4706

Re: Tsplus Adv. Security Event log auto refresh.

Hello,

No it cannot be turned off.
by admin
Thu Oct 21, 2021 10:15 am
Forum: Troubleshooting and Problems
Topic: Alternateshell file not found
Replies: 8
Views: 10667

Re: Alternateshell file not found

Hello, If TSplus runs now you do not need to run any more auditing. This issue occurs only if you installed TSplus on a new server and applied many years of windows update afterwards before installing TSplus which may lead to compatibility issues or a security software preventing TSplus to run prope...
by admin
Thu Oct 14, 2021 4:38 pm
Forum: Others
Topic: Azure AD
Replies: 1
Views: 5336

Re: Azure AD

Hello,

Yes specific procedures do exist for Azure AD as this active directory differs a little bit from standard AD. Please open a support ticket if you need some guidance for your setup.
by admin
Thu Oct 14, 2021 4:37 pm
Forum: Troubleshooting and Problems
Topic: Alternateshell file not found
Replies: 8
Views: 10667

Re: Alternateshell file not found

Hello,

This means clearly that something or someone with admin rights is deleting this component.