Search found 1613 matches

by admin
Mon Feb 22, 2021 10:01 am
Forum: Troubleshooting and Problems
Topic: Unable to Connect to Server
Replies: 2
Views: 225

Re: Unable to Connect to Server

Hello,

This probably mean that you used the maximum connection on this shared folder. This is the case where you would need to purchase more Microsoft user Cals (not RDS cals).

The solution would be to invest in a Linux based NAS to prevent this.
by admin
Mon Feb 22, 2021 9:46 am
Forum: Installation and Setup
Topic: Who is using Loadbalacing in a productive environment?
Replies: 1
Views: 87

Re: Who is using Loadbalacing in a productive environment?

Hello Mickael, We have thousand of customers using loadbalancing with multiple servers. At most, I have seen a 2000 users TSplus load balancing configuration so yes this is achievable. Profile problems can occur if you use roaming profiles, to which you may want to prefer the "Folder redirection" fe...
by admin
Sat Dec 26, 2020 9:49 am
Forum: Installation and Setup
Topic: Load balancing updates
Replies: 1
Views: 874

Re: Load balancing updates

Hello, Uncheck the "Server is enabled" box. make sure that all users have closed their sessions in the session management tool located in the admin tool / home / session manager. You will then be able to update your server and reboot, afterward, simply re enable your server and you'll be good to go.
by admin
Sat Dec 26, 2020 9:38 am
Forum: Suggestions and Feedback
Topic: IP addresses & domain setup
Replies: 2
Views: 879

Re: IP addresses & domain setup

Hello,

This probably mean that you did not renew your subscription to your domain name. You need to check this with your DNS provider.
by admin
Wed Dec 23, 2020 5:57 pm
Forum: Troubleshooting and Problems
Topic: HTML Client and opening web site in new browser tab
Replies: 1
Views: 225

Re: HTML Client and opening web site in new browser tab

Hello,

Sorry for the delayed answer,

You may be referring to the URL on client feature, however this feature is not supported with HTML5 : https://docs.dl-files.com/tsplus/open-u ... lient-side
by admin
Wed Dec 23, 2020 4:34 pm
Forum: Troubleshooting and Problems
Topic: unable to migrate to V14
Replies: 1
Views: 427

Re: unable to migrate to V14

Hello,

Clear temporary internet files and try again.Make sure secure.download.files.com is accessible and not blocked by proxy or firewall.
by admin
Fri Nov 13, 2020 10:35 am
Forum: Others
Topic: Change save directory
Replies: 1
Views: 1292

Re: Change save directory

Hello,

This is done with the office ressource kit (ORK tools) available for the version of Office you are using : https://docs.microsoft.com/en-us/previo ... dfrom=MSDN
by admin
Fri Nov 13, 2020 9:58 am
Forum: Others
Topic: Windows 10 Pro User Limit
Replies: 3
Views: 484

Re: Windows 10 Pro User Limit

Hello Simon, Thanks for getting this to my attention, the links regarding GDI / User objects have changed : https://techcommunity.microsoft.com/t5/windows-blog-archive/pushing-the-limits-of-windows-user-and-gdi-objects-8211-part-1/ba-p/723881 and part 2 : https://techcommunity.microsoft.com/t5/windo...
by admin
Fri Nov 13, 2020 9:40 am
Forum: Troubleshooting and Problems
Topic: TSplus fails to update letsencrypt SSL certificate
Replies: 4
Views: 640

Re: TSplus fails to update letsencrypt SSL certificate

Hello,

The certificate needs to be updated every three month, but TSplus service update it every 2 months as a safety measure to make sure the certificate does not reach the end of its validity before the time limit.
by admin
Fri Nov 13, 2020 9:37 am
Forum: Installation and Setup
Topic: Is Install Application on Remote Desktop tool needed?
Replies: 1
Views: 676

Re: Is Install Application on Remote Desktop tool needed?

Hello,

This mode is to be used for installing your software on a RDS server. When you install TSplus, it is required that you do not install RDS role on your server therefore does not apply.